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SHIPPING INFO

Lead Times To Ship:

  • ~2-3 business days for personal use products

  • ~3-4 business days for bulk products

  • ~2-3 weeks for wholesale and private label orders.

Shipping Method:

  • Domestic / USA = UPS, FEDEX or USPS depending on product, size and delivery location.

  • International = Express Shipping via UPS or FEDEX. UPS is preferred method.

Insurance:

  • We insure all orders for safe delivery to our customers and clients.

  • Report any damage on receipt of the product within 7 days.

  • NO PRODUCTS WILL SHIP UNTIL PAYMENT CLEARS

PAYMENT METHODS

  • Credit / Debit Cards

  • PAYPAL

  • T/T Bank Transfer

  • Western Union

  • Offline Payments

OUR TERM & CONDITIONS / POLICIES

REFUND POLICY:

By making a purchase on TheLushLeafCompany.com you are demonstrating a clear understanding that you are purchasing products containing Hemp Derived CBD or other cannabinoids including Delta-8 THC. It is up to you to check your state about the legality of purchasing any product on our websites including Delta-8 THC or other rare and minor cannabinoids that may not be legal in your state. You must be 21 to purchase products on our website.  IF we decide to refund an order that is unopened and unused there will be a 30% (does not include shipping fees) restocking fee charged before a refund is processed. The refund will be processed within 7-10 days from approval. 

All sales are final and there are no refunds for private label orders or any edible product (GUMMIES). The only circumstance when we will provide a replacement is if we did not ship the product you ordered. A return label and RMA (return merchandise authorization) Number will be provided to send back the unopened and unused items and once received, we will send you the correct products. You have 48 hours to notify us if you received the wrong product. Email info@2bluediamonds.com to let us know.

We provide a thorough product description, ingredients for each product and a 3rd Party COA for our products, so there should be no confusion as to what you are ordering. If you order the wrong product, we are not responsible for replacing it.

We do not have a money back guarantee since CBD and all cannabinoids affect everyone differently. Your experience may not be the same as someone else’s.

Our products have not been evaluated by the FDA and are not intended to diagnose, treat, or cure any disease. Always check with your health care provider before taking/trying new products.

If your product is damaged in shipping, please take a picture or video of the original packaging and send to us within 24 hours or receiving your product. A determination will then be made once we are able to review the situation.

Send all inquiries, pictures or videos to info@2bluediamonds.com

Approved Returns Are To Be Sent To:

Two Blue Diamonds LLC

6696 Center Grove Rd, Suite 400

Edwardsville, IL 62025

(include RMA #)

 

RETURN POLICY:

We reserve the right to refuse returns. With that being said we almost always do accept return requests since we are guided by our desire to offer the best service and we never want to sell a product that doesn’t serve the purchaser. Items being returned must have the tamper-evident seal intact and untampered with. Items must be returned in the condition it was sent in and must be shipped back within 7 days of receipt. Refunds are not processed until the item is received back and has been inspected.

PRIVACY POLICY:

PERSONAL INFORMATION OBTAINED

The long and short of it is that we only use any information provided by you to track your orders and provide you better service. When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

Additionally, when you make a purchase or attempt a purchase through the Site, we collect certain information from you that you provide, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Terms and Conditions

1. Acceptance of the Terms and Conditions

These Terms and Conditions (Collectively, “Terms of Use”) are entered into by and between you and The Lush Leaf Company (TLLC) (“TLLC, Us”). The following Terms of Use govern your access and use of www.thelushleafcompany.com (“Website”).

Please read the following Terms of Use carefully before using the Website. By clicking to agree to the Terms of Use you accept and agree to be bound and abide by the Terms of Use. If you do not agree with the Terms of Use you must not access the Website.

2. Age Verification

By accepting the Terms of Use you are verifying that you are twenty-one (21) years of age or older and legally capable to form a binding contract with TLLC.

3. Applicable Laws

In the event of purchase of our products you agree that you are in a jurisdiction or territory where purchase and consumption of our products are legal. TLLC holds no liability for your violation of applicable laws and you assume the risk of use of the Website.

4. Shipping

Most packages are shipped from our facility to the address provided in your order within 1 business day. TLLC is not responsible for any delays in shipping including third-party carrier delays beyond our control.

5. Customer Address

You are responsible for providing the correct shipping address while submitting your order on the Website. TLLC will use reasonable efforts to reach out to you in the event the address is flagged as incorrect but it holds no responsibility if the package is returned to sender or sent to the incorrect destination, provided the address on the shipping label matches the address you provided at checkout. Should a package need to be resent due to an incorrect address you entered you will be responsible for additional shipping charges.

6. Lost & Stolen Packages / Package Insurance

TLLC offers a low cost shipping insurance provider on it’s Website. This insurance is optional, however, only orders placed with shipping insurance will be covered by the insurance provider for any lost, stolen, or damaged items at the insurance company’s discretion. You are responsible for filing a claim in the event one is needed. Should you choose not to purchase additional shipping insurance you are responsible for filing a claim with USPS. TLLC is not responsible for any lost, stolen, or damaged items once it has been delivered to the third party shipping carrier.

7. Refunds or Returns

If you are unhappy with an order from the Website TLLC will credit the original purchase price minus shipping to your next order provided you meet eligibility requirements. To be eligible for this credit you must return the unopened product to us with the original purchase receipt from the Website. TLLC will only accept refunds or returns from purchases made on www.thelushleafcompany.com All other sales are final and may not be refunded or returned. Shipping charges are non-refundable.

8. User Content

TLLC shall become the owner of any reviews, comments, suggestions or other feedback regarding the Website or products offered through the Website posted to the Website, on TLLC social media pages, or sent to any email associated with TLLC (collectively, “Feedback”) and it may share Feedback with any of its affiliates. TLLC will not be required to treat any Feedback as confidential and will not be liable for any Feedback posted on the Website or elsewhere. Without limitation, TLLC will have exclusive ownership of all present and future existing rights to the Feedback and will be entitled to use the Feedback for any commercial or other purpose whatsoever, including to advertise and promote TLLC, without compensation to you or any other person sending the Feedback. To the extent that you decide to post any content (“User Content”) on the Website or on TLLC’s social media pages, you agree that your User Content will not contain third-party copyrighted material, or material that is subject to other third-party proprietary rights, unless you have written permission from the rightful owner of the material or you are otherwise legally entitled to post the material and to grant TLLC all of the license rights granted herein. You acknowledge that you are responsible for whatever material you submit, and that you have sole responsibility for the Feedback, including its legality, reliability, appropriateness, originality, and copyright. TLLC may refuse to accept or transmit User Content and shall have the right to delete, edit, modify, reformat, excerpt, or translate any of your User Content.

9. Right of Termination

We may suspend or cancel your access to the Website, at our sole discretion, without notice or refund to you if you violate these Terms of Use. Your license to use TLLC’s Website automatically terminates upon your termination from access. All provisions of these Terms of Use that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. You acknowledge and understand that our rights regarding any content you submitted to the website before your access being terminated, including Feedback, shall survive termination.

10. Changes to the Terms of Use:

We may revise and update these Terms of Use from time to time at our sole discretion. All changes are effective immediately upon posting to the Website and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to read these Terms of Use frequently when you access this Website so that you are aware of any changes, as they are binding on you.

11. Limitation of Liability

In no event will TLLC, it’s affiliates, or their sponsors, employees, directors, agents, or officers be liable for damages of any kind, under any legal theory, arising out of your use, or inability to use, the Website, any content on the Website, any services or items obtained through the Website, including any direct, indirect, special, incidental, consequential, or punitive damages including but not limited to personal injury, pain and suffering, emotional distress, loss of revenue, loss of profit, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable. Certain state laws do not allow limitations on implied warranties or the exclusion or limitations on certain damages. If these laws apply to you some or all of the limitations or exclusions mentioned above may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold harmless TLLC, it’s affiliates, officers, directors, employees, contractors, agents, suppliers, and successors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees, including reasonable attorneys’ fees, arising out of or relating to your violation of these Terms of Use and incorporated Policies or your use of the Website, including, but not limited to, any infringement of a third-party’s intellectual property rights, any misuse of the products, goods or services, any use of the Website’s content, services and/or products other than as expressly authorized in these Terms of Use or your use of any information obtained from the Website.

13. Dispute Resolution

In an effort to accelerate resolution and reduce the cost of any dispute related to, or arising out of, these Terms of Use and incorporated Policies, you agree to first attempt to negotiate in good-faith any dispute informally for at least sixty (60) days with TLLC before either party institutes any arbitration. The negotiation period begins upon receipt of written notice by the party raising the dispute. Notice may be sent via electronic mailing to info@2bluediamonds.com  You consent to receipt of notice from TLLC via electronic mailing to your email address provided to TLLC during checkout on the website. If the dispute cannot be resolved by negotiations, either party may elect to have the dispute finally and exclusively resolved by submission to binding arbitration. Any election to arbitrate by one party shall be final and binding on the other. This arbitration provision limits your and TLLC’s ability to litigate claims in court and to have the Dispute heard by a jury. You and TLLC are waiving the right to trial by jury.

14. Governing Law

These Terms of Service will be governed and interpreted pursuant to the laws of Oregon, United States of America, notwithstanding any principles of conflicts of law. You specifically consent to personal jurisdiction in Oregon in connection with any dispute between you and us arising out of these Terms of Service or pertaining to the subject matter hereof.

15. Waiver and Severability

No waiver of or by TLLC of any term or condition set forth in these Terms of Use or Policies shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of TLLC to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision. If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use and Policies will continue in full force and effect.

16. Entire Agreement

These Terms of Use, along with any posted policies on the Website, constitute the sole and entire agreement between you and TLLC and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Website and services thereon.

17. Assignment

The Terms of Use and Policies are not assignable, transferable, or sublicensable by you except with TLLC’s prior written consent. Any assignment in violation of this section shall be null and void. TLLC may assign, transfer, or delegate any of its rights and obligations hereunder without your consent.

18. Questions, Comments and Concerns

This Website is operated by TLLC, Edwardsville, IL. Feedback, comments, requests for technical assistance, and other communications relating to the Website should be directed to: info@2bluediamonds.com

 

HOW DO WE USE THE INFORMATION WE RECEIVE?

We use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we may use this order information to:

– Communicate with you;
– Screen our orders for potential risk or fraud; and
– Provide you with information relating to our products or services
– We may use the information provided to help us understand how the Site is used in an effort to make improvements

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS

The site is not intended for individuals under the age of 21.

CONTACT US IF YOU HAVE QUESTIONS

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us: info@2bluediamonds.com

FAQ
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